Your Body Is Talking, But What’s It Saying?

Your body is talking but what's it saying - Advancing Business People

Your Body is talking, but what's it saying?

I speak two languages, Body and English, said Mae West, who sure knew the value of body language.  She used it to her advantage as an actress, singer and sex symbol over seven decades.

Making a Presentation

I’ll bet at some stage you've taken part in an important meeting or delivered a key presentation, right?  Unfortunately you probably left the room thinking that it didn’t go as well as you'd hoped, but just couldn't put your finger on exactly why.

You'd done your prep, practiced and memorised the main points to project yourself as a confident and credible person.  So what happened?

Well, the chances are it wasn't your words... it was your moves!
In fact you'd probably sabotaged your presentation before you'd even said a word!

Within a very short time frame your audience had already subliminally evaluated your likeability, trustworthiness and credibility - all in the first seven seconds!

Even before you speak, your gestures, posture, facial expressions and eye contact have already spoken. It's the same in your workplace too. It's a long time before your performance in the workplace proves them right or wrong. They've already made an emotional decision whether to follow, trust you or even listen to you.

The two channels of communication

Any time you're negotiating, inspiring or delegating you're communicating over two channels, verbal and nonverbal. This results in two distinct conversations going on at the same time.

There's been much debate about the research of Professor Albert Mehrabian which tells us that if emotions are involved, words only account for 7 % of the meaning, with 55% for how you look and 38% for how you sound.

Most people use these stats incorrectly because these figures ONLY apply when talking about emotional issues.  However, I think what we can agree here, is that we need to look and sound good!

Workplace Leaders

Body language is a useful skill for everyone but within the workplace it's especially important for leaders.  It affects their ability to communicate their vision, negotiate, manage change, promote collaboration, inspire and the list goes on.

Unfortunately most leaders are out of touch with the effects body language has on others and unaware that non-verbal signals are sent to clients and colleagues. So use it to get an advantage!

Top Tip for Non Verbal Communication: Smile

Smile, you're on somebody's camera, 'click!'
With YouTube postings to mobile phones with video capability to image driven social media there's no escaping the visual technology revolution.
And we're only just beginning to see the impact on businesses around the world.

By 2017, video will account for 69% of all consumer internet traffic and according to Cisco, and will begin to dominate many marketing strategies soon. Video is the future and now you can add it to your Facebook Business Profile too.

A smile is a simple way to show you're you're happy and confident. It asks people to accept you on a personal level and the remarkable thing is it's contagious!

What about you, do you smile enough?

When we get nagging staff off your back and stop drama from knocking on your door, I'm sure you'll smile a lot more  🙂

So jump on the phone and ask me the best way to develop you people before you reach your wits end!

Best regards, Jon

ps. Hopefully I've gained your interest in this article, so why not share your top tip and leave a comment? As the late Bob Hoskins said... 'It's good to talk!'
01733 860367

5 Top Tips For Dealing With Mrs Careful

5 Top Tips For Dealing With Mrs Careful - Advancing Business People

5 Top Tips For Dealing With Mrs Careful - Advancing Business People

Even as a little girl Cathy followed all the rules. She arrived at lessons on time, sat quietly, listened carefully and completed her homework diligently - a perfect pupil!
However, she was never going to be the teacher's pet simply because it was all too easy for her teacher to forget she was even there.

She never misbehaved, rarely raised her hand to answer a question and hated having to stand at the front and read to the class. To others Cathy seemed detached, but she didn't need to be popular, she just needed to be right!

Unsurprisingly Cathy did well at school and made good progress through her career as a Data Analyst. She enjoys collecting and carefully analysing data before accurately presenting her results in charts and graphs. Her ability to meticulously and orderly focus on tasks and processes are why she is a well respected member of the team.

Which is great, except she doesn't see herself as part of the team and neither do her team.

You see, she's independent but also sceptical. She speaks quietly, slowly and with lots of detail. Her colleagues find her difficult to read and find it hard to get to know her as she rarely attends social events such as the works Christmas Party.

People like Cathy are low maintenance, committed and organised. But they get bogged down with details, making it difficult for them to see the big picture. And are the're obsessed with being right, are't they?

So here's 5 Top Tips to help you get along better with people like Cathy

1. Give them the chance to show her expertise
2. Support your opinions with facts
3. Give them personal autonomy
4. Expect scepticism
5. Help them to accept others' ideas

These 5 Top Tips will get you on the right road to getting along better with Cathy. However to get the best from her you'll need to dig a little deeper.

So jump on the phone and call me free of charge for up to one hour and I'll tell you how to do this because there's lots to gain from their high standards, careful analysis and diplomacy. Plus, she may even join your Christmas Party!

Best regards, Jon, 01733 860367.

ps. I hope you've enjoyed reading these 5 Top Tips For Dealing With Mrs Careful will also take a look at the three others blogs that complete this series: Miss Chatty, Mr Steady and Mr Bossy.  Have fun!

5 Top Tips For Dealing With Mr Bossy!

5 Top Tips For Dealing With Mr Bossy - Advancing Business People

5 Top Tips For Dealing With Mr Bossy!

You're at work, head down and getting on with what needs to be done when you look up and think 'oh, please, no!'

He's heading your way and his dominant manner means he acts like he's your boss. You're sure he's had an 'invisible promotion' because within minutes he's told you what to do and exactly how to do it.

Meet Bossy Bill ! There's no niceties with Bill, he's straight to the point, talks quickly and talks a lot more than he listens. I'd be quite happy if he parked up his Beemer and just sat in office staring at his certificates while playing with his latest expensive watch.

Not only do you think he's bossy, he's pushy and rude too

People like Bill are blunt, lack empathy and sensitivity and are impatient too, aren't they?

Or are they?

You see, Bill doesn't see himself like that. Bill says he's the one that gets stuff done because 'it's all about results'. He enjoys being a bit of a maverick and working on gut feelings, but he does have a track record of achievement.

So what to do? Well, we have a choice. When people like Bill are bossy it can bring out the worst in us and how we react.

So, use these 5 Top Tips to deal with Bill and avoid those bad feelings.

5 Top Tips for Dealing with Bossy Bill

1. Get to the point and stick to the topic

2. Give him the big picture, not the details

3. Don’t take his bluntness personally

4. Be clear about what’s expected

5. Give him challenges/power/prestige as appropriate

Okay, so I might have stereotyped Bill just a little (!) but I hope you get the point that people go about doing things differently, and if we make an effort to understand ourselves and others in the workplace we’re far more likely to enjoy getting things done together.

The best way by a country mile to learn about your workplace behaviours is to take a personal assessment and yes, I might just happen to have one waiting for you today!

So jump on the phone and speak with me for up to one hour absolutely free of charge and take the first step to avoiding the frustrations of dealing with people like Bill in your workplace!

Best regards, Jon

ps. I hope you've enjoyed reading these 5 Top Tips For Dealing With Mr Bossy will also take a look at the three others blogs that complete this series: Miss Chatty, Mr Steady and Mrs Careful.  Have fun!

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3 Simple Steps to Discover Your Leadership Style?

3 Simple Steps to Discover Your Leadership Style?

We go through life discovering things about ourselves all the time, don't we.  As a child we discover how far we can push our parents before we get a clip round the ear. At school we discover we're not the cool kid and when we're down we discover who our real friends are.

Then at work, we're rewarded with the lofty role of leading and quickly discover it's a rather tricky one and we need some help.

The good news here is you're not alone and there's a ton of help out there.  The bad news is there's so much help (Amazon currently has 149,121 Leadership books!) that it becomes a confusing, time consuming chore.

So let's cut the confusion and the time and crack on with discovering your primary leadership style!

8 Dimensions of Leadership_Advancing Business People

Start by taking a quick look at the model above showing 8 leadership styles. 
Underneath this model are two axes.  One runs from north to south and the other from east to west.

Discover now!

DiSC Circumplex_2-Questions axes

1 Look at disc 1. above and place yourself at the end of the axis that sounds most like you.
2. Look at disc 2 and do the same.
3. Now you've identified yourself on both axes go back to the model and discover your leadership style!

Now you know you style but what does it mean about you in the workplace?  

1. Pioneering
At your best: You're bold and passionate
At your worst: You're impulsive and overconfident.
Would increase effectiveness through: Patience, humility, consideration

2. Energizing
At your best: You're upbeat and eager
At your worst: You're erratic and inconsistent
Would increase effectiveness through: Being more objective, completing tasks

3. Affirming
At your best:  You're kind and supportive
At your worst: You're indirect and avoid conflict
Would increase effectiveness through: Acknowledging others flaws, confronting problems

At your best:  You're sincere and accommodating
At your worst: You're passive and overly trusting
Would increase effectiveness through: Displaying confidence to reveal true confidence

5. Humble
At your best: You're modest and fair minded
At your worst: You're rigid and overly cautious
Would increase effectiveness through: Being decisive, showing urgency

6. Deliberate
At your best: You're conscientious and disciplined
At your worst: You're risk averse and a perfectionist
Would increase effectiveness through: Acknowledging others' feelings, looking beyond data

7. Resolute 
At your best: You're questioning and independent
At your worst: You're cynical, insensitive
Would increase effectiveness through:  Warmth, tactful communication

8. Commanding
At your best: You're powerful and decisive
At your worst: You're forceful and egotistical
Would increase effectiveness through: Patience, empathy

I hope you now have you a big-picture sense of how this model can help you bypass some of the trial and error often involved in leadership growth.

Leading people is a social skill which requires you to connect with people around you to develop relationships and co-operation.

To achieve this you’ll need to practice using more styles because a one dimensional approach isn’t enough to help you reduce how often you jump to conclusions and make poor judgement calls.

Discovering your primary leadership style using this 3 step method is a very quick method to get you started.

But to get a more accurate assessment and become a multi-dimensional leader simply jump on the phone and give me a call or email me at for a free short on-line assessment to discover leadership style! 

Best regards, Jon

Notes: This blog follows on from last weeks which is right here and this model is taken from the book, 8 Dimensions of Leadership: DiSC Strategies for Becoming a Better Leader, which you can get from me.